top button

How does a Q&A community system compare to traditional forums for customer support?

+2 votes
posted Mar 11, 2019 by Mohd Rehan

Share this question
Facebook Share Button Twitter Share Button Google+ Share Button LinkedIn Share Button Multiple Social Share Button

1 Answer

0 votes

A simple answer is that hardly there is any comparison as the modern Q&A sites are evolving at a much faster pace, while the traditional forum sites haven't.

  1. Broadly speaking, here is the summary where modern Q&A sites are better:
  2. User experience includes a user interface (cleaner and intuitive and high in engagement value)
  3. Highly interactive and engaging feature set
  4. Unified Communications (text, voice, video, email- all at one place)
  5. Semantic/Text Processing, Machine Learning and Artificial Intelligence
  6. Social Media Integration
  7. SEO/SEM support/compliance
answer Mar 12, 2019 by Nadeem