Three things are necessary for a powerful Q&A community:
1. Complete Administrative Control
- Own all of the content on your site, unlike online forums and other Q&A platforms.
- Customize the theme to reinforce your brand - internally and externally.
- Advance moderation features enable you to have a more professional, information-rich, relevant and accessible community.
- Granular access control layers make it easy to manage virtually every action on your site - who can post, who can and cannot moderate content.
- Ability to run a variety of reports so you know what's happening in your community with advanced analytics.
- Integrate with tools like Google Analytics, Atlassian, Confluence, Parature or others.
2. Dependable Customer Support
- Determine how long your provider has been providing online communities. What's their heritage? Talk with a few current customers to get their impression of the platform, integration and customer support.
- 24/7 web, phone and email support, and on-premise notifications of server/network errors, is ideal so your community can get the support it needs and have an optimal user experience. The better the user experience, the more users, and more frequent users, you will have.
- Access to professional services to create custom themes and plugins.
3. Advanced Community Capabilities
- Break down silos and share knowledge with community members. While you may not be able to get rid of silos within your company, you can fill the information gap between them by using the hierarchy of spaces within your community.
- Identify topic experts to automatically route relevant questions for quicker, more trustworthy and knowledgeable answers.
- Powerful, intuitive search that indexes ALL community content.
- Receive notifications and respond to questions with email integration.
- Optimize organization with space categorization by tagging content with topics.
- Keep users engaged with gamification which recognizes participation and contribution with reputation points and badges.