In other words, the core values of a Q&A system – values like sharing, collaboration, acceleration, insight, focus, understanding – are positive, productive, team-oriented activities. A forum system frequently devolves toward the opposite value set, at great cost. A forum might enable people to ask questions as a subset of human conversations, but it in no way supports that modality – in fact, it may discourage it and certainly makes it inefficient. A system like AnswerHub encourages and empowers the Q&A methodology of knowledge sharing with a wide variety of specific Q&A-enhancing features.
For these reasons, we believe that an enterprise Q&A system is a much better fit for the enterprise than a forum system.