A customer community allows users, partners, and company employees to share information, answer questions, post problems, and discuss ideas about product enhancements and best practices in real time. A community can be public, private, or a hybrid of both models. To be most effective, a customer community should be available directly from the product, via single sign-on, and be as accessible as possible.
Cloud ERP (Enterprise Resource Planning) solutions are especially well-suited to supporting communities because they offer built-in collaboration. This feature allows companies and their partners, such as suppliers, to exchange information in real time. Customer communities extend collaboration by allowing users, partners, and company employees to share information about products, answer questions, and exchange ideas and best practices.