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Is there a process for routine maintenance in Online Community?

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posted Jan 22, 2019 by Digvijay Khanapurkar

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1 Answer

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Your support community is a living knowledge base, so create a program for regular maintenance. Routinely archive service-related threads that have become obsolete, and set an expectation that agents update any incorrect information as they see it. An idea from one of our own customers is to add a tag with the article’s creation date (or expiration date). Once a month, they review “old” articles, based on the tag, to update or retire them.

answer Jan 23, 2019 by Naveen Kumar