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Can online moderation be automated or will you always need human moderators in online communities?

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posted Dec 28, 2018 by Vinayak

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1 Answer

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I could see in the future (very soon) where some of the repetitive moderation tasks could be automated. For example, I think spammers (even human ones) are not all that creative. Especially when content and links are non-congruent to the overall community.

However, I find it may get harder when it comes to empathy or understanding the context of humour, trolling and sarcasm. For this reason, I think we will need some form of human quality control for the foreseeable future.

answer Jan 2, 2019 by Prince